General Guidelines for Visitors

We request you to limit your visitors during visiting hours for the comfort of all our patients, visitors may be restricted according to a patient’s medical condition and/or special needs.

At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Concierge Desk located in the hospital main entrance.

To protect children from catching any infection. Visits by children under the age of 12 are not allowed on patient floors.

Sanitize hands before and after visiting. Use of mobile phones is strictly prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.

Visiting guidelines for Intensive Care Units (ICUs)

All Intensive Care Units (ICUs) areas are restricted areas. Visitors are requested to adhere to protocol and wear isolation gown, mask, gloves, shoe covers and use hand sanitiser available at the hospital before and after entering these areas. Visitors are expected to meet the patients only in visiting hours as per hospital norms.

  • To minimise the risk of infection, only one attendant at a time is allowed for a maximum of 10 minutes. Visitors are requested to wait for their turn to enter these special zones.
  • It is expected that visitors will:
  1. Not visit if the visitors are sick.
  2. Comply with safety and security procedures.
  3. Wear and display their visitor identification card at all times while in patient/restricted areas.
  4. Leave the hospital during a disaster or fire alarm.
  5. Patients are the responsibility of the hospital and will be rescued as per an evacuation plan.
  6. Act in a respectful manner.

  • Unacceptable behaviour includes but is not limited to:
  1. Unreasonable interference with a patient’s plan of care.
  2. Harassment of any kind, including inappropriate telephone calls to a staff member.
  3. Use of loud, threatening, abusive or obscene language.
  4. Use of physical violence or acting in a threatening manner towards staff.
  5. Arriving under the influence of drugs or alcohol.
  6. Damage to hospital property.
  7. Theft.
  8. Possession of weapons or firearms.
  9. Disturbance to other patients.